Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at complaints which Frontier Airlines didn’t refund the price of flights canceled due to the coronavirus outbreak and made it practically impossible for men and women to apply vouchers for various other flights while in the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said his office had gotten above hundred complaints coming from Colorado and twenty nine other states regarding the Denver based very low price carrier since March, over any business.
Individuals said that Frontier refused to issue them your money back when flights were canceled due to the pandemic, that Weiser stated violated department laws that refunds are actually thanks sometimes when cancellations are actually thanks to circumstances beyond airlines’ management. Others who received vouchers for using on future flights after voluntarily canceling their travel plans have been unable to redeem them. Some were rejected by the airline’s site and were not able to extend the 90-day time limit for applying them or even ended up being restricted to utilizing the vouchers on just one flight, he wrote. Still other people who sought help through the airline’s customer care line had been written on hold for hours and were disconnected frequently, he said.
Weiser said that the Department of Transportation was in the most effective position to explore the complaints and said it should issue fines of as much as $2,500 a violation when adequate.
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Businesses cannot be permitted to make use of consumers during the time and should be held accountable for deceptive and unfair conduct, he stated in a statement.
Frontier said it has remained in full compliance with division rules and regulations concerning flight changes, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to faith that is fine to care for our passengers fairly and compassionately, the business said in a statement.
Claims about getting refunds from airlines surged this particular spring. In May, Chao asked airlines to be as considerate and flexible as you can to the needs of passengers that face financial difficulty.
In the department’s May atmosphere travel customer report, the most recent available, Frontier had the third-highest fee of overall complaints, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers who go through the problems of filing a complaint with the office, not individuals who just grumble to an airline.